Responsible Gaming

Our Commitment to Responsible Gaming

At Ace Cookies and Milk, we are committed to promoting responsible gaming practices. We believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.

Age Verification

Online gambling in Australia is only available to individuals who are 18 years of age or older. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction. By accessing our site, you confirm that you are of legal age to gamble in Australia and that you comply with all applicable laws and regulations.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. If you recognise any of the following warning signs in yourself or someone you know, please seek help immediately:

• Chasing losses — continuing to gamble to recover money you've lost
• Gambling with money you cannot afford to lose
• Hiding your gambling activities from family, friends, or partners
• Spending more time and money on gambling than intended
• Neglecting work, study, family, or personal relationships due to gambling
• Borrowing money to gamble or pay gambling debts
• Feeling anxious, irritable, or restless when not gambling
• Using gambling to escape problems or manage emotions
• Repeatedly trying to reduce or stop gambling without success
• Lying about the extent of your gambling activity

Self-Help Tools

We provide tools and features to help you maintain control of your gambling. These include:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a maximum amount you are willing to lose within a specified time period
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all gaming activities
• Session Time Limits: Set automatic session timeouts to manage your playing time

To access these tools, please log into your account or contact our customer support team.

Support Organisations

If you or someone you know is struggling with problem gambling, help and support are available. Please reach out to one of the following organisations:

Australia

• Gambling Help Online — Free, confidential support and counselling
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (24/7, free call)

International Resources

• GamCare (UK) — Free support for problem gambling
  www.gamcare.org.uk
• GamStop (UK) — National self-exclusion scheme
  www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (USA)
  www.ncpgambling.org

Take Action Today

If you believe you have a problem with gambling, or if someone you care about is struggling, please seek help immediately. Problem gambling is a serious issue, but support and recovery are possible. Don't suffer in silence — reach out to one of the organisations listed above or contact a mental health professional in your area.

Remember: Gambling should only ever be entertainment. If it's causing you harm, help is available.